Understanding lapse & surrender in life insurance: a review of the main drivers and hypotheses
DOI:
https://doi.org/10.26360/2026_02Keywords:
life insurance, surrender, policyholder behaviour, lapse behaviour, surrender risk, lapse riskAbstract
This article provides a comprehensive review of academic literature addressing policyholder behaviour in relation to lapses and surrenders in life insurance, covering 85 publications over recent decades, representing, to the best of our knowledge, the most extensive review conducted to date in terms of the number of documents examined, excluding purely bibliographic studies. The study examines the approaches used in the literature and incorporates a substantially broader set of hypotheses than those examined in previous review studies, encompassing more than 20 key hypotheses. As a distinguishing feature, the review classifies the findings, by publication date, by product type—particularly differentiating between contracts with and without surrender value—as well as by country, taking into account differences in market characteristics, legal frameworks, taxation, and the existence of secondary insurance markets. The objective is to offer a structured synthesis of current knowledgein life insurance lapse and surrender, tailored to specific insurance products and market contexts, thereby providing a framework for future researchers and practitioners which helps them to avoid misapplying empirical results. The paper concludes by identifying the main shortcomings and proposing potential new areas of future research in this field.
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